Cancellation Policy

All cancellations must be made in writing (e-mail for instance), in conformity with business practices within the Icelandic travel industry.

We strongly recommend that our clients purchase a comprehensive travel insurance to cover possible need of cancellation.

If a volcanic eruption in Iceland keeps you from getting to Iceland, you will get a full refund.

If Well Iceland cancels your tour you get a full refund.

Cancellations of ​scheduled day tours:

Cancellations made with more than a 24 hour notice (prior to departure): 90% refund

Cancellations made with less than a 24 hour notice: no refund

No-show at pickup: no refund

Note: Hiking​ ​ boot rentals are non refundable

Cancellations of ​scheduled ​multi-day tours (two days or longer):

Cancellations made with more than a 7 day notice (prior to departure): 90% refund

Less than 7 day notice but more than 24 hour notice: 50% refund

Less than a 24 hour notice: no refund

No-show at pickup: no refund

Note: Hiking​ ​ boot rentals are non refundable

Cancellations of group tours

Cancellations made with more than a ​4 week notice (prior to departure): 90% refund

Less than a ​4 week notice but more than ​1 week notice: 50% refund

Less than 7 days notice: no refund

No-show at pickup: no refund

100% refund guarantee

On some of our tours you can buy a 100% refund guarantee option (available as an extra in the booking engine).

If you select to buy this option then you can cancel your booking and get a 100% refund. This applies until 2 hours before departure. For those that do not buy this option the general cancellation policy applies, see here above.

This option is available on a per person basis. If you are booking for two persons for example, you have to buy two guarantees for to be able to get a full refund for the whole booking. If you are booking for two persons and only buy one guarantee then you are eligible for a 50% refund (the general cancellation policy then applies to the other person).

Note: This fee is non-refundable.

Comments or complaints

Well Iceland goal is to provide solid and professional customer service. Should our clients be for any reason dissatisfied with the service provided, either by us or by our co-operation partners, we wish to hear about such as soon as any incident arises. Should our client be unable to do so at the time, we request that this is done as soon as possible by e-mail, not more than 20 days after departure from Iceland.

If you want to comment on our tours we welcome you to send us a line. If you for some reason are not satisfied with our services please contact us as soon as possible. You can either send an e-mail to info@welliceland.com or write us a letter to our head office